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Dealing with Difficult and Resistant Behaviour


9:15 am - 2:45 pm

This training may also be referred to as ‘Courageous Conversations’ this training takes place on Zoom

A trainer from Dialogue, Rachael Courage challenges ideas, draws on research and suggests helpful practice models in working with families we find difficult to engage.


Rachael Courage is a qualified social worker with 20 years practice experience. She is an experienced trainer in child safeguarding and child protection and has managed sexual exploitation and missing services for Barnardo’s, including setting up services in new areas and working with Child Safeguarding Assurance Partnership around their strategic response to child sexual exploitation.

Rachael has been the safeguarding lead for the children and young people’s service within a hospice and has worked for the NSPCC delivering individual and group therapeutic interventions for children who have experienced abuse.

Rachael is currently practicing as a Chair for Child Protection Conferences for a Local Authority.

Aims and objectives:

  • Broaching difficult subjects with parents/ carers (both early help and needing to make a referral to children’s social care)
  • Keeping safe and feeling confident in courageous conversations with families
  • Consider the responses we may receive from parents/ carers and how lived experience impacts on the response.

Cancellation Terms

Cancellation Policy – unless there are extenuating circumstances, you will be charged if you don’t attend or if you cancel your place less than 4 weeks before the training date. Even if the training is fully funded by the Devon & Children Families Partnership (DCFP), we still maintain the right to charge as non-attendance prevents someone else from attending. We will invoice your organisation for £100 (please note from April 2023 cost will be £120) for a full-day course and £50 (please note from April 2023 cost will be £60) for a half-day course.
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