Make a request for support or report a child safety concern

Making a request for support – professionals and practitioners

A request for support is the name given to professionals contacting the Front Door to report a safeguarding concern or to request targeted level 3 support for a Family Intervention Worker, a Youth Intervention Worker or support from a children’s centre.

Submitting a request for support

Requests for support should be made using the online form. Please ensure you:

  • Speak to the parent/carer first wherever possible
  • include as much information as possible and be succinct
  • include a summary of current and historical concerns alongside outlining what support has been put in place to address these
  • record what outcomes you are seeking from the request and what support is needed from children’s services.

If you believe that the concerns require an urgent response, please telephone the Front Door on 0345 155 1071. You will also be required to follow this up promptly by submitting a request for support form.

Read our quick tips for making a request for support.

 

After submitting a request for support

Once you have submitted your request, it will be triaged and assessed by the Front Door’s team of professionals and you will be informed of the outcome. The team may contact you to gain more information. If you need to contact the team about your request, please ensure that you quote the unique reference number that was sent to you when you submitted the form.

Please continue to work with other agencies to support the family with any needs or concerns.

 

Emergency duty service

Out of hours contact number: 0345 6000 388

Opening hours:

  • Monday to Thursday, 5.00pm – 9.00am
  • Friday to Monday, 4.00pm – 9.00am
  • Bank Holidays, 24 hours

The Emergency duty service provides emergency social care response in Devon for vulnerable Adults, Children and young people outside of normal office hours.

The team is comprised of experienced social care professionals and support staff who have a vast range of skills and knowledge to support individuals and their families experiencing crisis.

 

Other points of contact

The MASH email multiagencysafeguardinghubsecure-mailbox@devon.gov.uk is no longer active and their mailbox is closed.

Any emails to this account will not be responded to. Below is a list of departments where enquiries and information can be redirected.

Open to social care

If your query is to ask whether a child/family are open to social care, please contact the customer services desk 0345 155 1078. 

Professional Consultation Line

If you’re a professional wishing to seek advice and guidance, please call the Front Door’s Professional Consultation Line.

Freedom of information and legal

Previous involvement, MARAC and POLIT

If this is a professional request for information regarding previous involvement with a family, or if you’re submitting an information request via MARAC or POLIT, please direct your request to multiagencysafeguardinghubresearchsecure-mailbox@devon.gov.uk

Transfers in and requests from other Local Authorities

Notifications

If this is a notification of an Other Local Authority Child in our area, Foster Carer, Kinship, or Adopter checks, CAFCASS information request, Ofsted checks, Annex B, E, F, H or N forms, Prison/Probation reporting that an adult poses a risk to children, Requests for information on a child/family from the child death overview panel or DBS information request, please send these to childprotectioncheckssecure-mailbox@devon.gov.uk.

LADO

Please send LADO referrals direct to childsc.localauthoritydesignatedofficersecure-mailbox@devon.gov.uk.

All other enquiries

For anything else, please contact the customer services desk 0345 155 1078, who will be able to appropriately signpost and assist you.

 

Data protection

Devon County Council (DCC) will act as the data controller for any personal data that you provide. DCC will ensure that the data is processed under the Data Protection Act 2018. More information about how this is done is available here.

 

If you are worried about the safety or wellbeing of a child or young person in Devon, please make a request for support or report a child safety concern.

 

In an emergency call 999.


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