Dealing with Difficult and Resistant Behaviour
This training may also be referred to as ‘Courageous Conversations’ this training takes place on Zoom
A trainer from Dialogue, Rachael Courage challenges ideas, draws on research and suggests helpful practice models in working with families we find difficult to engage.
Presenter
Rachael Courage is a qualified social worker with 20 years practice experience. She is an experienced trainer in child safeguarding and child protection and has managed sexual exploitation and missing services for Barnardo’s, including setting up services in new areas and working with Child Safeguarding Assurance Partnership around their strategic response to child sexual exploitation.
Rachael has been the safeguarding lead for the children and young people’s service within a hospice and has worked for the NSPCC delivering individual and group therapeutic interventions for children who have experienced abuse.
Rachael is currently practicing as a Chair for Child Protection Conferences for a Local Authority.
Aims and objectives:
- Broaching difficult subjects with parents/ carers (both early help and needing to make a referral to children’s social care)
- Keeping safe and feeling confident in courageous conversations with families
- Consider the responses we may receive from parents/ carers and how lived experience impacts on the response.
Cancellations and Non-Attendance – Terms & Conditions
- Cancellations – you or your organisation will be charged if we don’t receive you cancellation at least 4 weeks before the training date or tell us about someone who will attend in your place.
- Non-attendance – if you don’t turn up or arrive late/leave early, we reserve the right to charge you or your organisation.
- What will I be charged? £130 for a full-day course and £65 for a half day course
- Extenuating Circumstances – you will not be charged if there are circumstances beyond your control which have had an impact on your ability to attend a course. Generally, they are circumstances of a medical or personal nature that are out of your control, and which could not be prevented. They must have had a significant impact on your ability to attend, for example, significant illness, bereavement, having to attend court, being a victim of crime or another acute trauma. It is important to remember that only the most serious extenuating circumstances will be considered.
What does this course cost?
This course is fully-funded for Partners (including Health (NHS), Education and Early Years, Children Services and Probation. Other organisations may have to pay. We charge £65 for a half day course and £130 for a full-day course.
Who do I contact if I’ve got any queries?
You can email safeguardingelearning-mailbox@devon.gov.uk If you are unsure of anything, including:
- whether you have to pay
- if the course is appropriate for your work role
- the Zoom link you will be sent via email for the Dialogue platform, our training providers
- cancelling your place