Key Contacts
Requests for the following should be emailed to the Early Help and Partnership mailbox:
- DWP Family Community Work Coaches
- Early Help Pregnancy Support Pathway Meeting
- Locality Partnership Meetings
- Parental Relationship advice
- Triage – Early Help – Triage Request March 2023.docx
Early Help at the Front Door
Families can contact Children’s Social Care Customer Services on 0345 155 1071
Professionals should complete the Children’s Front Door – Request for intervention or support form
Family Group Conference Plus
Email: familygroupconferenceplus-mailbox@devon.gov.uk
Family Hubs
A Request for Support Form can be completed by family, professionals, practitioners, and the Front Door (if appropriate): Submit a family hubs support request – Education and Families
Dedicated phone line: Family Hubs advice line 0800 538 5458 (Monday to Friday, 10am to 4pm).
Website: Family Hubs for Devon website a central hub for accessing services and information. Family hubs – Education and Families (this is developing).
Family Intervention Team
To make a request, professionals should complete the Children’s Front Door – Request for intervention or support form
Email: Early Help and Partnership mailbox
LINKS
Links is designed to offer risk and harm reduction intervention to children and young person’s (CYP) and some young adults who have gone missing from home (any form of home), are at risk of, or are being exploited or are involved in increasing anti-social behaviour and offending, which may increase vulnerability to exploitation and/or exposure to youth violence.
Links will work with CYP aged 10+, and young adults 18 to 25 who are care experienced.
Email: business.childrenmissingorganisationalgroup-mailbox@devon.gov.uk
Public Health Nursing
Email: childsc.publichealthnursinghubeast-mailbox@devon.gov.uk
Tel : East PHN Advice Line – 03332 341903
Tel: Exeter PHN Advice Line – 03332 341902
Youth Justice Service
Devon Youth Justice Service is a multi-agency team that work with children and young adults aged 10 to 18 (and their families/carers) who have committed an offence or are at risk of committing offences.
Email: to be confirmed
Y-SMART (Youth – Substance Misuse, Advice, Recovery Treatment)
Children and young person’s drug and alcohol service: Home – Y-SMART
Countywide Newsletter
The new Family Hub Newsletter is now out and published. 
Take a look at our new Family Hub Newsletter for all the latest information and updates
Requests for information be added to our Newsletter should be emailed to the Early Help and Partnership mailbox
Right for Children Training
Courses are delivered online via Microsoft Teams. See the Right for Children Training page for dates and details of how to book.
Requests for Right for Children support (system or technical advice and support) should be emailed to: rightforchildrensecure-mailbox@devon.gov.uk
Practitioner Forums
New dates for your diary, details and links to follow later:
29th January, starting at 1pm
24th February, time to be confirmed
30th March, time to be confirmed
Resources from previous forums
February 2025 Forum – supporting families from ethnically diverse and minority backgrounds.
January 2025 Forum – Levels of Need, Case Studies and Useful Links
December 2024 Forum – Winter Forum: Housing, Citizens Advice, South West Water, ECOE (Exeter Community Energy), Exeter Winter Links
November 2024 Forum – Domestic Abuse Recovery – Young Person DA Recovery project, RISE, Phoenix Rising, 16 days of Action, Family Hubs, Links, FIT
Resources, additional services and support
Parenting courses
Let’s Talk Teenagers course – free online support sessions for parents and carers
Solihull Approach online courses for all parents and parents-to-be
Parent Talk by Action for Children
Autism and Trauma support and guidance
 Click here to go to this Sway The aim of this document is to offer a quick guide to some of the help and guidance available for practitioners to support and signpost families and to raise awareness of autism and trauma |
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